Smoozen security and trust

Security boundaries are part of the product.

Smoozen uses deterministic tenant and role controls, bounded data contracts, redacted observability, signed callbacks, and explicit rollback paths.

Preview trust postureControls are designed for review before enablement

Trust architecture

A calmer interface starts with clearer boundaries.

Each control answers a practical question: who may act, what may cross the boundary, and where the authoritative decision belongs.

01

Tenant isolation

Authenticated deterministic code establishes tenant scope and permissions. Model output cannot change authorisation or cross a tenant predicate.

02

Canonical ownership

The client remains authoritative for identity, consent, bookings, payments, safety, and final user-facing records.

03

Fail-safe operation

Stale data, connector failures, invalid callbacks, telemetry failures, and unavailable providers fail closed or route to manual fallback.

04

Least data

Capabilities receive only approved fields. Secrets, payment details, identity documents, and unrestricted records are excluded by default.

05

Auditable change

Sensitive actions use bounded sessions, correlation identifiers, append-only audit expectations, and explicit rollback boundaries.

06

Emergency separation

The owner-only break-glass path is visibly separate, time-bound, email-code protected, and still cannot bypass RLS, consent, safety, audit, or client authority.

How the boundary behaves

Controls stay understandable under pressure.

Operating principle

Deterministic gate

Identity, entitlements, tenant predicates, and approvals are decided by authenticated system controls.

Operating principle

Advisory output

AI may assist discovery or planning, but it never becomes a canonical record or a final safety decision.

Operating principle

Human handoff

When the next step affects a person or a client-owned record, the approved client workflow and human reviewer remain in control.

Evidence maturity

Control design is not launch authorization.

Verification required
Designed control

A bounded control is represented in the current Preview interface and contracts.

Controlled verification

Manual, security, privacy, accessibility, failure, and rollback evidence still needs its approved verification window.

Launch decision

Owner approval and the public launch gate remain separate from a successful build or automated test run.

Evidence required

A technical pass is not a launch authorization.

Security review, penetration testing, privacy and legal approvals, manual verification, monitoring evidence, and rollback readiness remain required before production operational enablement.

View current status

Read the integration quickstartAccessibility commitments