Include
Client name, environment, tenant reference, approximate time, affected module, expected result, and a redacted reproduction.
Smoozen support
Clear escalation paths for client teams.
The Preview support surface provides guidance only. It does not create a ticket or transmit information.
Never include
Passwords, tokens, API keys, health information, payment data, identity documents, private messages, or unredacted customer records.
Urgent escalation
For a suspected privacy, security, safety, payment, or canonical-record issue, stop the affected capability and identify the authorised incident owner.
Support scope, response times, service levels, and incident obligations must be agreed in the applicable client service schedule.